Terms & Conditions

TERMS AND CONDITIONS

I confirm that I am ordering the correct format and quantity of the items in my shopping cart and request National Resource Library Pty Ltd to source these items on my behalf. This purchase is deemed a firm sale (i.e. non-returnable). This is because National Resource Library Pty Ltd is purchasing the items from suppliers or printers on my behalf, often with no option to return them.

PLEASE NOTE: As National Resource Library P/L is an online bookstore, our primary means of communication with you will be via the email address listed on your National Resource Library P/L account. National Resource Library P/L will not be held responsible for any missed communication due to the email address being incorrect. If you have more than one email address, please check all email accounts before contacting National Resource Library P/L.


CHANGES TO ORDERS


National Resource Library P/L will only allow you to add additional items to your order within 1 business day of the original order being placed. We are unable to combine multiple orders after the payment for the first order is processed.
National Resource Library P/L is not required to offer a credit or refund at all if a customer simply changes their mind, or has found the product elsewhere, according to VIC and Australian Law (Trade Practices Acts).


PRICING


All prices are listed in Australian dollars.
All orders are subject to price and availability confirmation. If we cannot supply the product for the originally advertised price then National Resource Library P/L will do one of two things.
If the increase in price is marginal then National Resource Library will absorb the increase, proceed with the order and adjust the price on the website after processing your order.
If the price is significantly more then we will not proceed until we have consulted with you via the message centre in your National Resource Library P/L account and outlined the options. You will not be charged for that item until National Resource Library P/L has been given confirmation to proceed with the new price. You have 48 hours to respond to the options given to you. If you respond after this time frame, you will be asked to place a new order through the website. If there are other titles on the order that are readily available then they will be automatically ordered, regardless of what percentage of the order they make up.
National Resource Library P/L are not obligated to sell a title at the listed price if we are not able to source it from our supplier at the time of ordering as prices may have changed in the interim. In all instances you will be contacted if there is a change of price and National Resource Library will endeavour to find an alternative edition for the same price or discuss the possibility of purchasing the same title at the new price.


We reserve the right to correct any printing errors.


The above procedures are covered by VIC Fair Trading Rules.


THE NATIONAL RESOURCE LIBRARY AUDIO & VISUAL POLICY
THERE IS A NO RETURN & NO REFUND POLICY FOR ALL AUDIO AND VISUAL ITEMS. National Resource Library P/L lists the format in each item, in the shopping cart, checkout and final payment details page. This does not affect your rights if the audio or visual item is faulty* or damaged.
*Please note that as National Resource Library sources some titles from foreign countries, DVD's from these countries may not play in your DVD player due to regional code variations.


REFUNDS

Any title that has been on order for 120 days (ie: 4 months) and the customer no longer wishes to wait then a refund (or store credit if preferred) will be offered only if the title is not in transit from the supplier. This does not include books that are Not Yet Published. National Resource Library P/L reserves the right to cancel unsent backorders if we think the item will not arrive from the supplier.


REVIEWING ORDERS


National Resource Library P/L reviews every order prior to processing and will only authorise items that we believe we can source. Some items may not be available and alternatives may be recommended instead. An automated email will be sent asking you to log into your National Resource Library account to view the status of the titles on your order. You will not be charged for items we cannot source.

 How long will it take to deliver this title to you?
1. After you place your order we will research where best to source this title.
2. You will be sent an email once your order has been processed requesting you to log in to your account to inform you of the delivery expectations of your order.
3. If delivery times are not suitable then you have 1 business day to contact National Resource Library to discuss faster delivery options. If National Resource Library are unable to fast track the delivery of this title for you then you have the option to cancel for a full refund. After 1 business day your order is a firm sale.


DELIVERY EXPECTATIONS:


A. Most of National Resource Library's titles are dispatched from our warehouse within 6 to 24 business days.
B. National Resource Library specialise in titles that are difficult to source. For example, University or Academic texts, older hardcover editions, or titles on very specific subjects, etc and these may take 16 to 30 business days to ship to you as they are not titles that suppliers keep readily available and need to be specifically ordered in.
C. Extremely specialised titles (i.e. indent titles) or titles waiting for a reprint can take 6 weeks to 4 months to source from suppliers around the world. Indent titles are firm sale and cannot be cancelled or returned.
D. Some titles are yet to be published so please pay attention to the publisher's predicted publish date when ordering and MORE IMPORTANTLY please check if there are other editions that are already published.
In all instances we will notify you of delivery times for each title with the information we have at the time of processing your order as discussed above. Please also add the appropriate number of days it may take for Australia Post for Australian orders or FedEx/NZ Mail for international orders to deliver to you from Melbourne Victoria.
See Average Delivery Times in our SHIPPING & DELIVERY INFORMATION SECTION for average delivery times
Stock on hand at the National Resource Library warehouse will be shipped the next business day if there are no other items that are waiting for delivery from National Resource Library suppliers. Please note that if your order is placed during a "sale" period, dispatch time for 'in stock' items can be delayed due to increased volume of orders.
Items that are in stock at major Australian Publishers and Distributors generally arrive at our warehouse within 6 to 11 days. Items that are in stock at smaller Australian suppliers will deliver within 10 to 24 days. Items that are in stock at our USA suppliers take from 7 to 16 days to arrive. Items that are in stock at our UK suppliers take around 10 to 19 days to arrive.
If items are not readily available then our Order Processing Team will endeavour to contact you via the message centre in your National Resource Library account to discuss the time frame for these items.
Items that are Not Yet Published will be ordered automatically unless the listed publication date changes.
How will I know if my order has been dispatched?
An automated 'shipped' email will be sent once your order has been dispatched from our warehouse.


INSUFFICIENT AND/OR INCORRECT DELIVERY INFORMATION


*** Address changes and/or corrections made through your National Resource Library Account will only affect future orders placed after the changes and/or corrections are made.
Customers who enter addresses that Australia Post have deemed having incorrect and/or insufficient details to ensure delivery may result in the following:
Delayed delivery
Lost parcel
Package/s returned to the National Resource Library Warehouse
If National Resource Library P/L is found to be responsible for incorrectly addressing a package then National Resource Library P/L will be responsible for the resending, replacement or refund of the items not delivered or delayed.
Any package returned to National Resource Library due to the above incorrect and/or insufficient information will require an extra delivery charge of $10.00. Also, if National Resource Library P/L has incurred extra fees to retrieve the package from Australia Post then these charges will also be borne by the customer before the package can be despatched again.
If a package arrives back to the National Resource Library Warehouse due to the above incorrect and/or insufficient delivery issues and incurs damage to the item(s), National Resource Library will not be responsible for replacing the goods but will make every effort to add extra protection to resend the package once the extra delivery fee payments have been made.
If customers prefer a replacement, then they can elect to have them reordered and will be charged the RRP less 30% plus $15.00 shipping (stock permitting). If stock is no longer available at the same price at the time of ordering then National Resource Library will not be required to find a replacement or refund or store credit.
If a customer prefers not to receive the items as their requirements have changed then no refund or store credit will be provided due to "incorrect and/or insufficient address" details.
Any shipment that is delayed or lost and is found to have had incorrect and/or insufficient details provided by the customer will not be covered by National Resource Library P/L. NO REFUNDS and NO STORE CREDITS are applicable.
If the package has the correct delivery information and is 'lost' by Australia Post, National Resource Library P/L will replace the items only after you have checked with your local Post Office as per the information in the Help Centre section of the website or, issue a store credit if the replacement copies will not arrive in time. If National Resource Library is unable to source a replacement copy due to the title no longer being available for whatever reason, a refund will be processed for the unavailable title. You must contact National Resource Library within six (6) weeks of receiving the automated 'shipping' email if your package has not arrived otherwise no store credit or refund (if applicable) will be available.
Mail Redirections
Customers please note that many of our National Resource Library customers inform us that their Australia Post Redirections do not work with packages. National Resource Library will not be responsible for replacing goods or extra costs if a redirection has not been successful. Please contact Customer Service before you move to ensure a current order has the updated details to minimize delays.
Please see our INSUFFICIENT AND/OR INCORRECT DELIVERY INFORMATION section in the Help Centre for more details and how to avoid errors in placing your order.


CHEQUE AND BANK TRANSFERS

If a customer elects to pay by Cheque/Money Order or Bank Transfer and the funds are not received within 60 days, then the order will be cancelled until payment arrives. Please note that stock availability and prices may change if the time between placing the order and payment being received is delayed. Please remember to include the National Resource Library Order Number as a reference with your payment. If you are paying by Bank Transfer you must send a message via the ‘contact us’ informing that you have made the payment. National Resource Library will send an automated email if payment has not been received within 7 days of the order being placed.


ORDERS WITH MULTIPLE ITEMS


Customers with more than one item may be sent their items in multiple shipments. National Resource Library holds on to items for up to 6 business days after the first delivery from the supplier to include as many items in one shipment as possible. Customers shipping to addresses in Australia pay a one off fee of $15.00 for as many shipments required per order. If you require items to be sent before the 6 business day time frame, an additional postage charge of $15.00 will apply. Overseas orders see below.


OVERSEAS ORDERS


All overseas orders are consolidated to one delivery
If a Fed-Ex service does not deliver to your specified address we reserve the right to cancel your order before it is processed.
Please note that occasionally countries may charge the recipient duties on the 'import' of packages. As these charges are the responsibility of the recipient, please check the customs service in your destination country to see if charges are applicable. National Resource Library will not reimburse customers on these import costs or refund if a customer refuses to pay them or accept delivery due to these unforeseen instances.
All orders with an overseas delivery address are firm sale and a store credit or refund is not available. Note that this does not apply to Damaged or Faulty Items - see Reason 3 in the Returns section of the Help Centre.


COMPLETION OF AN ORDER & OUTSTANDING ITEMS


An order will be complete when either of the following occurs (i) all items were sent and delivered (ii) the order has been cancelled during the cooling-off period (iii) the customer nominated to pay by cheque, money order or bank transfer and the monies were never received by National Resource Library within 60 days of the date of the order and the unprocessed order was cancelled (iv) the customer received some items but nominated to get a credit or refund for the remaining amount (v) National Resource Library could not charge the credit card within 14 days of the date of the order and the unprocessed order was cancelled (vi) the remaining items that are yet to be delivered in the order are no longer in print or available through National Resource Library's suppliers any more (vii) more than 120 days have passed since monies have been received on an order and National Resource Library was unable to source the title(s) and if so then the customer will receive a "No Questions Asked" refund for the full or remaining amount of the order, unless the customer wishes to wait longer for such title to become available. The ONLY exception applies to items Not Yet Published where the 120 days commences from the publish date.


DISCLAIMER


The information contained on the National Resource Library P/L website may contain technical inaccuracies or typographical errors. All liability of National Resource Library Pty Ltd howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.