BSBIND101A Work effectively in a contact centre environment


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Roslynda Armistead introduces the reader to the processes, work practices and culture of contact centres. This book features an excellent case study and learning activities that are clearly linked to each performance criteria. A comprehensive final assessment activity is included.

This learner guide can be used for both classroom based and distance delivery. The content includes underpinning text and a number of relevant activities that will assist the student in becoming competent in the subject matter.

Author:  Roslynda Armitstead 

Pages:  134 

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  • Stockcode: 1921657340
  • Shipping Weight: 0.6KG