BSBCCO201A Action customer contact

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Action customer contact will equip workers in a customer contact centre the essential knowledge and skills needed to communicate effectively with customers, find solutions to customer problems, process customer orders and maintain records. Learning activities and a case study are provided for each element in the unit BSBCCO201A.  The learning activities are suitable for presentation in a portfolio of evidence for assessment. A final assessment tool is provided.


This learner guide can be used for both classroom based and distance delivery. The content includes underpinning text and a number of relevant activities that will assist the student in becoming competent in the subject matter.


Author:  Roslynda Armitstead 


Pages:  107

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  • Stockcode: 1921657413
  • Shipping Weight: 0.5KG