BSBCCO201A Action customer contact


Add to Cart:

Ask a question about this product

Action customer contact will equip workers in a customer contact centre the essential knowledge and skills needed to communicate effectively with customers, find solutions to customer problems, process customer orders and maintain records. Learning activities and a case study are provided for each element in the unit BSBCCO201A.  The learning activities are suitable for presentation in a portfolio of evidence for assessment. A final assessment tool is provided.

This learner guide can be used for both classroom based and distance delivery. The content includes underpinning text and a number of relevant activities that will assist the student in becoming competent in the subject matter.

Author:  Roslynda Armitstead 

Pages:  107

Click here to view a sample of this publication

Click here to view the table of contents for this publication

  • Stockcode: 1921657413
  • Shipping Weight: 0.5KG