BSB20107 Certificate II in Business - Trainer Resource

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Business Services Resources BSB20107 Certificate II in Business - A Guide to Training and Assessment Activities Supporting with CD-ROM

The popular guide takes you through the process of designing training and assessment activities for clusters of units relevant to the job of office junior. They are examples only, and intended to show how units can be combined to deliver job-relevant training in the following functional areas:
  • reception and customer enquiries meeting and greeting customers/clients, answering the telephone and responding to routine email enquiries
  • work practice occupational health and safety (OHS), self- and time-management skills, developing an understanding of the relevant industry
  • word processing and data entry
  • administration support.



This Guide is designed for:
  • teachers and assessors in a Registered Training Organisation (RTO) offering the BSB20107 Certificate II in Business
  • teachers in secondary schools offering BSB20107 as a VET in Schools program
  • workplace trainers/assessors who are working in partnership with an RTO to deliver on-the-job training for apprentices enrolled in BSB20107
  • individuals who are responsible for designing learning resources for self-directed,
  • distance or flexible-delivery learning and assessment strategies.



The CD included with this Guide contains a range of customisable files and templates such as Administration Support Tasks Diary, Assessment Matrix, Checklist of Hazards in the Office Environment, Customer Contact Evaluation Form and Electronic Communication Self-Assessment Checklist, Sample Electronic Communication Policies.



This Shea publication has been noted by the National Quality Council.

Click here to view a sample of this publication





  • Stockcode: SHEA91
  • Shipping Weight: 0.41KG