BSBCUS201A Del a service to cust. - Learner Guide

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Learner Guide


This unit describes the performance outcomes, skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. This unit applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility.

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  • Stockcode: NCUS201AC
  • Shipping Weight: 0.3KG