BSBCUS201A Del a service to cust. - Trainer Resource

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This unit describes the performance outcomes, skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. This unit applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility.

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This Trainer Resource is designed to assist in achieving the goals, efficiency, and credibility of the RTO. Each Pack covers the requirements of one unit of competency allowing you to ?mix and match? to meet your training needs.

Each Manual includes:

  • Thoroughly researched, complete, and regularly reviewed subject coverage written in an easily understood format
  • Full colour and logically laid out material to reflect the related Elements and Performance Criteria for easy reference and training
  • Quiz questions and answers for each Element with Trainer support notes for each
  • Practical activities included for each Element to ensure Learner comprehension and the ability to apply, with Trainer support notes
  • An introduction, activities, true/false questions, summary, and key points
  • A CD containing a PowerPoint Presentation aligned to the Trainer Manual.



  • Stockcode: NCUS201AF
  • Shipping Weight: 0.3KG