BSB20107 Certificate II in Business - Trainer & Assessor Resourc


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The guide takes you through the process of designing learning and assessment activities for clusters of units relevant to the job of office junior. These examples show how units can be combined to deliver job-relevant training in the functional areas of reception and customer enquiries, meeting and greeting customers/clients, answering the telephone and responding to routine email enquiries, work practice, occupational health and safety, self- and time-management skills, developing an understanding of the relevant industry, word processing and data entry and administration support.

It shows how to align job roles and employability skills; devise training and assessment strategies to meet AQTF 2007 requirements; develop job-focused training and assessment activities and design integrated assessment tools. It includes customisable templates, useful resources and a promotional brochure to attract potential candidates and employers to your programs.

The additional CD-ROM includes a range of customisable templates such as administrative support tasks diary, assessment matrix, checklist of hazards in the office environment, self-assessment checklist and three panel promotional brochures to attract potential candidates and employers to your program.

This Shea publication has been noted by the National Quality Council.

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  • Stockcode: SHEA06
  • Shipping Weight: 0.6KG