BSBCUS301A Deliver and monitor a service to customers

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Deliver and monitor a service to customers is an effective step-by-step guide to developing the knowledge and skills required to be a customer service professional. The book is closely aligned to the unit BSBCUS301A with information, learning activities, case studies and assessment for each performance criteria.


This learner guide can be used for both classroom based and distance delivery. The content includes underpinning text and a number of relevant activities that will assist the student in becoming competent in the subject matter.


Author:  Sandra Griffith 


Pages:  110 


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  • Stockcode: 1741237327
  • Shipping Weight: 0.45KG




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