BSBCCO304C Prov. Sales solutions to cust. TR - Simulated Asmt


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This unit describes the performance outcomes, skills and knowledge required to process sales enquiries requiring complex solutions and to follow up to ensure customer satisfaction. Competence in this unit requires effective customer service and sales skills, and the provision of the required levels of sales support for customers. It may involve performing credit checks and using systems and technology at varying levels. This unit applies in inbound and outbound customer contact environments where sales are an element of the role. The work is undertaken with some supervision and guidance. Sales may include up-sell or cross-sell activities, as well as new sales or retention activities, such as re-contracting or applying loyalty programs.

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This Trainer Resource is designed to assist in achieving the goals, efficiency, and credibility of the RTO. Each Pack covers the requirements of one unit of competency allowing you to ?mix and match? to meet your training needs.

Each Manual includes:

  • Thoroughly researched, complete, and regularly reviewed subject coverage written in an easily understood format
  • Full colour and logically laid out material to reflect the related Elements and Performance Criteria for easy reference and training
  • Quiz questions and answers for each Element with Trainer support notes for each
  • Practical activities included for each Element to ensure Learner comprehension and the ability to apply, with Trainer support notes
  • An introduction, activities, true/false questions, summary, and key points
  • A CD containing a PowerPoint Presentation aligned to the Trainer Manual.

  • Stockcode: BFCCO304CF
  • Shipping Weight: 0.3KG