BSBCCO309A Dev. Prod.serv. Knowledge for? TR - Simulated Asmt

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This unit describes the performance outcomes, skills and knowledge required to develop knowledge of products and services in preparation for customer contact in an inbound or outbound customer contact activity. Knowledge of products and services may be used for customer liaison, presenting information or for the sales process. This unit applies to individuals in a small, medium or large enterprise across a wide variety of industries and contexts who develop their product and service knowledge prior to undertaking customer contact activities. This work is undertaken with some supervision and guidance.

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This Trainer Resource is designed to assist in achieving the goals, efficiency, and credibility of the RTO. Each Pack covers the requirements of one unit of competency allowing you to ?mix and match? to meet your training needs.

Each Manual includes:

  • Thoroughly researched, complete, and regularly reviewed subject coverage written in an easily understood format
  • Full colour and logically laid out material to reflect the related Elements and Performance Criteria for easy reference and training
  • Quiz questions and answers for each Element with Trainer support notes for each
  • Practical activities included for each Element to ensure Learner comprehension and the ability to apply, with Trainer support notes
  • An introduction, activities, true/false questions, summary, and key points
  • A CD containing a PowerPoint Presentation aligned to the Trainer Manual.



  • Stockcode: BFCCO309AF
  • Shipping Weight: 0.3KG