BSBCUS301B Del & Mon. a service to cust. - LG - Simulated Asmt

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Learner Guide


This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers. Operators may exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over either a short or long term interaction. This unit applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts.

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  • Stockcode: BFCUS301BC
  • Shipping Weight: 0.3KG