The Road to Tourism Interactive Edition: 2e

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The Road to Tourism Interactive Edition: Skills for the new professional, 2e

The tourism industry is one of the most diverse, exciting, challenging and important industries in Australia, and the world. It is because of this that tourism is able to offer career opportunities as dynamic as the industry itself.

The Road to Tourism, 2e uses real-world industry examples to strengthen its applicability. From working with colleagues to communicating with people from other cultures, this text takes you step-by-step through all the duties you may be required to perform and the underpinning knowledge you will need in your career..

The Road to Tourism Interactive Edition contains an interactive DVD that delivers a mixture of film clips, images, virtual tours (or slide shows) and interactive assessments to support the delivery of the units of competency in the text. Each chapter on the DVD contains resources for teachers and students to use.

Teachers can use the DVD in the classroom to vary delivery and students can use it either in the classroom or at home to reinforce learning. Please note: This resource is not available for inspection.


Features and Benefits
 

Quick thinkers self-test questions within the chapters acting as a means of quick review
File this important tips to remember for future reference
Paint a picture places concepts into the workplace environment
Check please revision questions that contextualise the concepts
Activities practical exercises throughout
Career opportunities an entire chapter dedicated to assisting you to identify career paths and the necessary skills to achieve your career ambitions.
Interactive DVD that contains video clips, images, virtual tours and assessments to help students consolidate learning

Table of Contents
 
  
Chapter 1 Develop and update tourism industry knowledge

Chapter 2 Work with colleagues and customers

Chapter 3 Work in a socially diverse environment

Chapter 4 Follow health, safety and security procedures

Chapter 5 Communicate on the telephone

Chapter 6 Perform office procedures

Chapter 7 Sell products and services

Chapter 8 Provide visitor information

Chapter 9 Access and interpret product information

Chapter 10 Coach others in job skills

Chapter 11 Career paths and job seeking skills

Glossary

Bibliography

Index


The Road to Tourism, 2e supports the delivery of the following competency units in the SIT07 Tourism, Hospitality and Events Training Package:

SITTIND001A Develop and update tourism industry knowledge
SITXCOM001A Work with colleagues and customers
SITXCOM002A Work in a socially diverse environment
SITXOHS001A Follow health, safety and security procedures
SITXCOM004A Communicate on the telephone
SITXADM001a Perform office procedures
SIRXSLS001A Sell products and services
SITXCCS001A Provide visitor information
SITTTSL002A Access and interpret product information
SITXHRM001A Coach others in job skills


Click here to view the sample of the this publication

Click here to view the Competency matching grid

 



  • Stockcode: 9781442525351
  • Shipping Weight: 0.95KG