BSBCUS201A Deliver a service to customers


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This publication offers a practical approach to developing customer service skills through a range of learning activities including role plays, group activities, research tasks and case studies. A comprehensive assessment based on a detailed case study is provided.

This learner guide can be used for both classroom based and distance delivery. The content includes underpinning text and a number of relevant activities that will assist the student in becoming competent in the subject matter.

Author: Sandra Griffith

Pages: 110

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  • Stockcode: 1741237610
  • Shipping Weight: 0.45KG

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