BSBCMM201A Communicate in the workplace

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This publication includes case studies, role plays, group and individual learning activities and extension research activities are featured in this practical approach to developing communication skills.  This book will help the reader to develop communication skills by looking at techniques for responding to and conveying information through interactions with others.


This learner guide can be used for both classroom based and distance delivery. The content includes underpinning text and a number of relevant activities that will assist the student in becoming competent in the subject matter.


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Author: Penny Robertshawe

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Pages: 146



  • Stockcode: 174123770X
  • Shipping Weight: 0.5KG




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