BSBCMM301A Process customer complaints

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A key indicator of the effectiveness of customer service delivery in any organisation is the way customer complaints are dealt with. In this book, the reader will undertake case studies, role plays, group and individual learning activities that are designed to equip with the knowledge and skills required to turn customer complaints into an opportunity to improve their performance.

This learner guide can be used for both classroom based and distance delivery. The content includes underpinning text and a number of relevant activities that will assist the student in becoming competent in the subject matter.

Author: Sandra Griffith


Pages: 100

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  • Stockcode: 1741237904
  • Shipping Weight: 0.55KG




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