SITHIND003A Provide & coordinate hospitality service

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Important note for this Assessment Tool:

This unit is an holistic unit bringing together the skills and knowledge acquired in individual units and focuses on the way these must then be applied in a hospitality setting. Whilst there are no pre-requisites for this unit, it should be assessed after the following units to ensure that students have the necessary skills and knowledge to be successful in the unit and to avoid duplication:


SITXOHS001A Follow health, safety and security procedures

SITXOHS002A Follow workplace hygiene procedures

SITHIND001A Develop and update hospitality industry knowledge


In order for this unit to meet all assessment requirements of the specifically required knowledge, the above units are required to be purchased as an addition to this tool.



This fully customisable Assessment Tool has been developed for use by Australian RTO’s to help them:


- Comply with the quality standards of the AQTF
- Provide a consistent format for assessment tools
- Deliver high quality and practical assessments
- Provide a standard process for conducting assessments

Meet the additional requirements of the VRQA (for Victorian RTOs)


A free Implementation Guide has been written to provide you with information on the tools and instructions on how to use them in both the workplace and classroom based training.


What do you get?

For each unit of competency you will receive a CD that contains the following in both PDF and MSword:

- Student Resource
- Assessor Resource
- Mapping Document

On occasion, one assessment tool may cover more than one unit of competency; however this will only occur for Core Units.



Quality Control and Continuous Improvement

These Assessment Tools have been benchmarked directly against the unit of competency rather than against a learning program. Once completed they are reviewed by:
- a content expert, who is currently training and assessing the unit and
- an experienced VET practitioner who provides feedback on the structure, validity, fairness and flexibility of the assessment tool

This being the case, you can be confident that the Assessment Tools meet the quality requirements of the AQTF.

Ther National Resource Library welcomes your feedback and suggestions for improvement will be recorded and reviewed on a monthly basis.


Click here to download the Implementation Guide.


Click here for a sample of a typical Assessment Tool.


Click here for a sample of a typical mapping guide.


Click here for a sample of a typical student resource.





  • Stockcode: AASITHIND003A
  • Shipping Weight: 0.16KG